~ Shipping Options ~

Standard Domestic Shipping

Unless you choose otherwise, we ship USPS Priority to all addresses in the continental US. Orders will take between 2 and 8 business days to arrive. (Arrival time depends on your zone, and the amount of distance between your address and our warehouse in Sebastopol, CA.) UPS requires a physical street address (not a PO Box). If you want your order sent to a PO Box, an APO, FPO, or US territory (such as Guam or Puerto Rico) we must send your package via USPS Priority Mail, which usually takes 3-10 days to arrive.

Rush Domestic Shipping

If you need your order by a certain date or time, you may choose to have your order shipped UPS Next Day Air or 2nd Day Air. (This service is available to any street address in the U.S. and may also be used for shipment to Alaska and Hawaii.) If you wish to ensure Rush delivery for a particular event or occasion, you may want to place the order over the phone at 866-359-1695 so that we can advise you on shipping methods.

Canadian/International Shipping

At this time, we do not ship to countries other than Canada. Shipments to Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan are sent UPS Standard, which generally takes 4-10 business days to arrive. If you'd like your order sooner than that, please call us at 866-359-1695. Orders going to the Northwest and Yukon territories will be sent UPS Worldwide Express, which generally takes 2-4 business days to arrive. UPS requires a physical address and a phone number for every international order. You may be subject to import duties and taxes, and as the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. We are required by customs to describe the contents of the packages we send; for confidentiality reasons, we will use generic terms such as "plastic toy” or “clothing.”

Order Processing

Orders received by 10am PST and designated as rush shipments are processed the same day. All orders received after this time will be processed the next business day. We do not ship on Saturday or Sunday.

Tracking Your Order

You should receive a confirmation email from UPS or USPS that will tell you the scheduled delivery date and tracking number of your package. If you do not receive a confirmation within 3 business days of placing your order, please email for tracking information or call us at 866-359-1695.

If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier. We are not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery.

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