~ Satisfaction Policy ~

We do our best to ensure that our customers are delighted with their purchases. However, we realize that returns are sometimes unavoidable. If you need to return a product, please follow the instructions below:

Pre-authorization is required for all returns and exchanges. For a Return Merchandise Authorization (RMA) number, please e-mail us or call toll-free at 866-359-1695 . Shipping charges will only be refunded in cases where our error caused the return or the item is defective.

If you are dissatisfied with your purchase, you may return most unused, unopened items for an exchange, gift certificate, or in-house credit within 14 days of receipt. We do not accept non-defective exchanges on items that have been opened; items must be either:(1) still sealed in their original packaging; or (2) unworn and have the tags still attached. Due to ease of duplication, videos, DVDs and audiotapes are returnable only if the package seal is unbroken. For health reasons we cannot accept returns on any leather goods. Toys may only be returned if they are defective, so please choose carefully.

Most defective items may be returned within 30 days of receipt for a credit, gift certificate, exchange, or replacement. (We will replace defective videos, DVDs and audiotapes with new items of the same title.)

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